Frequently Asked Question’s

Drop down image to reveal more informationHow can I book?

You can book online, in-store or call our local reservation team on 01670 520577. We are open 9.00am to 5.00pm Monday to Friday and 10.00am to 2.00pm on Saturday.

Drop down image to reveal more informationWhere can I book?

If you prefer to make your booking in person you can do so at our travel shop in Ashington or call into any one of our conveniently located agents whose locations can be viewed by clicking the "Agents tab" at the top of the page.

Drop down image to reveal more informationCan I reserve a seat?

Yes you can, your chosen seat will be confirmed at the time of booking. In very rare cases we reserve the right to change the seat lay out of the coach, and therefore your seats may slightly change.

Please note, in the case of single travellers we reserve the right to re-allocate a single seat in order to try and fill the coach to capacity.

Drop down image to reveal more informationHow can I pay?

We accept cash, cheque, most major debit & credit cards (credit card charge 2.5%) and Gardiners NMC gift vouchers.

Our preferred method for balance payments is by cheque due to bank charges. This can be done by entering your booking reference number on the rear of the cheque along with your departure date, destination & lead name and posting it to Gardiners NMC, 59 North Seaton Road, Ashington, Northumberland, NE63 0AG. Should you have any queries call our local reservation team on 01670 520577.

Drop down image to reveal more informationWhen do I pay?

At the time of booking we require a deposit of £30 per person or 10% of the overall holiday cost whichever is greater (Excluding travel club members). The balance for your holiday is due 6 weeks prior to departure, we advise you of this date on your booking confirmation.

On some special interest holidays such as sporting events, cruises and flight holidays the deposit amount may be greater and final payment date may vary.

Do you charge extra for Credit Card payments?

Unfortunately yes a 2.5% charge is applied to credit cards. This is due to the banks charging us a premium for accepting Credit Cards. There is no additional charge for Debit Cards.

Will you send me a reminder when my balance is due?
No. Your “Balance Due Date” is printed on your confirmation and invoice.

Please note that we do not automatically deduct your balance from your debit/credit card, you will need to contact us again.

All balance payments are due six weeks prior to departure, unless stated otherwise.

Drop down image to reveal more informationCan I be picked up from home?

Yes, we offer a home collection service.

Our ‘Door to Door’ collection service pick’s you up from your home and transfers you to your coach; we then collect you on your return journey and transfer you back to your front door.

This service should be requested at the time of booking and is on a first come first served basis.

The cost of this service depends on your home address in relation to your nearest pick up point listed in our brochure and is based on travel via main roads, if your address is;

Up to 5 miles from the nearest departure point the charge is £12.00 per person,

Up to 10 miles from the nearest departure point the charge is £24.00 per person.

Both rates are based on a minimum of 2 passengers being collected from 1 address.

Customers living over 10 miles from their nearest departure point should ring for a quote.

Drop down image to reveal more informationWhat time will I be picked up?

Your pickup time will be confirmed in writing no later than 10 days prior to departure.

Please note Ireland, Channel Islands and Continental tours may depart early in the morning due to connecting ferries.

Is there any overnight travel on your tours?

No, we do not travel through the night on any of our tours. European tours include overnight hotels.

Please note due to the travelling distance of some holidays an early morning departure is essential to ensure you arrive at your overnight hotel at a reasonable time, the same may apply on the return journey with a late night return.

Drop down image to reveal more informationIs it compulsory to have travel insurance?

We can offer comprehensive travel insurance cover provided by Towergate, Chapman & Stevens, all of our staff are ITC compliance trained. We suggest all of our customers take out travel insurance to cover medical and repatriation costs, personal injury loss of baggage and cancellation charges. It is not compulsory in law to have insurance for our tours inside or outside the UK and therefore you do not need to take out travel insurance, but we suggest you should have insurance which is at least as good as or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday we reserve the right to reclaim from you any medical, repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.

Please call us if you are not sure and would like more information.

NMC Tours Ltd trading as Gardiners NMC Travel is an appointed representative of ITC Compliance Ltd which is authorised & regulated by the Financial Conduct Authority (Firm reference 313486)

Drop down image to reveal more informationHow much luggage can I take?

We ask you to bring no more than one medium-sized suitcase per person. If overnight hotel accommodation is included in your holiday we recommend you take an overnight bag with you.

We will provide luggage labels with your travel tickets & pick up times so that your luggage can be quickly and clearly identified.

Drop down image to reveal more informationAm I able to bring a wheelchair or mobility scooter?

 

For passengers with mobility problems we are happy to carry fold away walking aids and wheelchairs. Please advise us of this at the time of booking.

We may carry lightweight 3 wheeler electric mobility scooters for a small supplement of £20 per scooter, this is subject to space and the management’s discretion. The scooter must be demountable and the owner / travelling companion must be able to load and unload the scooter from the coach without assistance from the driver, this is due to health & safety concerns.

As an alternative you may be able to hire a scooter in resort, we may be able to assist with this.

Drop down image to reveal more informationWhat facilities will my tour coach have?

All of our tour coaches offer toilet / washroom, reclining seats, air conditioning, DVD/CD/PA. On tours with 2 crew hot & cold drinks will also be available to purchase onboard.

Your coach will make regular comfort stops throughout your journey.

Drop down image to reveal more informationCan I make special requests for the hotel?

Yes you can, however they are not 100% guaranteed.

We will pass on any reasonable request you make to the accommodation provider before you travel.

Please note that our accommodation providers always try their best to accommodate special requests, however in some cases it is not possible and we may be unable to advise you of this before you travel.

Drop down image to reveal more informationDo single passengers have to pay a supplement?

We strive to offer as many holidays as possible without a supplement charge for single rooms. On occasion, sadly this is not possible and therefore a single supplement must be charged, however where a supplement is not charged this benefit is passed to you.

Any single supplement charge is clearly displayed in our brochure and is listed on this website.

Drop down image to reveal more informationDo I need a passport?

A full valid British passport is required for all European tours. For holidays visiting Ireland, the Isle of Man or the Channel Islands you are required to have valid photo ID (such as a driver’s licence, passport or bus pass).

Drop down image to reveal more informationIs smoking or drinking alcohol permitted on the coach?

We regret that passengers may not smoke or consume alcohol while on the coach.

We reserve the right to ask passengers to leave the coach / holiday if passengers are found to be doing either & are causing a nuisance, embarrassment or distress to fellow passengers.

Drop down image to reveal more informationCan I cancel my holiday?

Your holiday can be cancelled by putting your request in writing to our office.

We can only accept written cancellation from the lead name and the date of cancellation will be the date the letter is received.

For full details see our Booking Terms & Conditions.

Drop down image to reveal more informationHow can I make a complaint?

If you have any complaints during your holiday, please inform your driver or the hotel staff who will do their utmost to immediately resolve any issues.

On your return if you would like to make a complaint please write to at:
Customer Services
Gardiners NMC
59 North Seaton Road
Ashington
Northumberland
NE63 0AG

Drop down image to reveal more informationCan I get further assistance during my holiday?

Yes you can, you can contact our office during opening hours and we will be happy to assist you.

Should you require assistance out of office hours please call 01670 520 577, the answer machine will provide you with the out of hours emergency contact number.

Drop down image to reveal more informationIs the price shown per person too?

Yes it is and it is based on 2 people sharing, unless stated otherwise. Children’s prices for Disneyland Paris holidays are based on 2 adults sharing plus child.

Drop down image to reveal more informationCan I purchase Gift Vouchers?

Yes, Gift Vouchers are available in denominations of £10 and can be redeemed against any of our day excursions or tours. They are valid for 12 months from the date of purchase.